The Three-Step Interview Process

In its most simple form, the interview consists of three distinct steps.

1. Establish rapport
2. Gather information
3. Close

It is vitally important to understand these basic steps in order to be successful in your interviewing. Each step carries with it a different focus and emphasis. Each step has its own protocol and requirements. And successful completion of each step is critical if you are to go on to the next step in the process, whether another interview or the actual job offer.

It is important to note that there is a dual responsibility for successful completion of each of these steps. The employer has a responsibility to follow through in each step, yet you have a greater responsibility. If the employer fails in his responsibility, the company will potentially fail to hire a qualified candidate. But if you consistently fail in your responsibility, you will fail to be hired. So you need to take personal responsibility for your side of the interview process.

The establishing rapport step is where the vital first impressions are formed. Some employers will claim to be able to make a decision about a candidate in thirty seconds or less. The truth is that you will set the tone for the interview through your physical appearance and initial responses. If you start off poorly, you can recover, but only through a herculean effort. Your personal appearance speaks volumes before you ever utter a word.

Many interviewers are analyzing you in reference to the company culture. Does this person fit in? Would this person represent our company well? Would others believe I made a good selection in recommending this person? And the small talk is actually big talk, since it will greatly affect how you are perceived in the eyes of the interviewer. It is not necessarily the words you say, but how you say them.

Your verbal articulation and vocabulary will be noted, especially any variance, positive or negative, from the standard. If you have done your interview homework and have fully researched the company, the words will flow smoothly. If not, it will show. This is where your passion, your positive attitude, and your confidence will establish the tone for the interview. And this is the step during which you have the opportunity to make your personal connection with the interviewer.

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