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外貿(mào)投訴解決問題情景對(duì)話
小編整理了一篇外貿(mào)投訴解決問題情景對(duì)話，一起來看看吧。
A: We have some quality-control problems. Mr. Zhang. We need tc go to the source to work them out.
A:張先生，我們有一些品質(zhì)管理的問題。我們必須找出問題的根源并且設(shè)法解決。
B: What problems are you having.exactly?
B:你們究竟有什么問題呢?
A: The complaint rate for our new product line is very high. almos eight percent.
A:對(duì)我們新產(chǎn)品的投訴率很高，幾乎高達(dá)百分之八。
B: That is high.
B:這的確很高
A: Yes. We keep finding problems when testing the sound boards.
A:沒錯(cuò)。我們?cè)跍y(cè)試聲卡時(shí)一直在找問題。
B: But your promotional materials claim the broads are the leas expensive of their types on the market.
B:可是這是你們的促銷材料上稱這種聲卡是市場(chǎng)上同類產(chǎn)品中最便宜的。
A:The least expensive. but still fully functional. And we think that your factory needs to take measures to improve quality-control.
A:我們是要最便宜的但是也要要完備的功能啊。我們認(rèn)為你們的工廠需要采取有效措施來改善你們的品質(zhì)管理。
B:That will involve additional expenses for us.which we will have to pass on to you as a rate hike.
B:那就意味著我們會(huì)有額外的開支，而我們會(huì)把的東西，落選者價(jià)格增加的部分轉(zhuǎn)嫁到你們身上。
A:I am afraid that is not acceptable. Your contract says that you will deliver a product with a reject rate of less than six percent.Well. I will tell you that. Mr. Li.
A:這恐怕我們無法接受。你們的合同上說你們會(huì)以低于百分之六的瑕疵率交貨的。
B:I will review the contract and talk with management. Then we x^Jill get together and hash this out.
B：嗯，李先生，我跟你說，我會(huì)再看一遍合同，并和管理部門討論一下。然后我們會(huì)一起討論并解決這個(gè)問題的。
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